Author(s) : Mike Snyder, Jim Steger, Brendam landers
Publisher : Microsoft Press
Date       : 2011
Format    : PDF
Pages     : 420
ISBN10    : 0735648905

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts working directly within familiar tools such as Microsoft Outlook® tracking customer activity and communications managing campaigns, leads, quotes, contracts, and orders and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.